• As our products are handwoven and delicate, we allow cancellations, returns, or exchanges only in exceptional cases.
• Minor color variations due to lighting or monitor settings do not qualify as defects.
• Products with fall, pico, tassels, or blouse detachment are not eligible for return or exchange.
• Customized products and stitched blouses are non-returnable and non-refundable.

• Returns are accepted only in case of a manufacturing defect or incorrect dispatch.
• Return requests must be made within 48 hours via email to info@banarasisilkmahal.com, with supporting images, for incorrect/damaged items.
• The product must be:
  • Unused, unwashed, unaltered, and in original packaging with tags and invoice.
• Opened, tried-on, unfolded, or tampered products are not eligible.
• Overseas customers bear return shipping charges; domestic returns are free.

• Exchange requests must be made within 48 hours of delivery.
• Product must be in original condition, with tags and invoice.
• Sarees with fall, pico, tassels, or alterations are not eligible for exchange.
• Apparel/garments and cut fabrics cannot be exchanged.
• Shipping charges (both ways) apply to international exchanges.
• If exchange policy is repeatedly misused, we reserve the right to refuse future exchanges.

• Orders can be cancelled before shipment, provided no customizations (fall, pico, tassels) have been added.
• Only unstitched sarees, stoles, and dupattas are eligible for cancellation.
• Upon cancellation:
  • You may receive a credit note.
  • Refunds (if opted) will incur bank/payment gateway charges.
• No cancellations once the order is dispatched.

• No refunds for special-priced or customized products.
• Refunds are issued:
  • For incorrect/damaged items.
  • In the form of store credit or bank refund within 7-15 working days.
• Bank refund requires submission of account details. Time taken by banks may vary.
• In case replacement isn't possible, you can opt for another product of the same value.

• Do not accept tampered/damaged/unsealed parcels. Report immediately with photos.

For any concerns, reach out at:

• 📧 info@banarasisilkmahal.com
• 📱 WhatsApp via website chat

We strive to provide accurate product images. However, variations may occur due to lighting, fabric texture, or screen settings. These do not qualify as defects for return or exchange.