a) Device Information

When you browse our Site, we automatically collect certain information such as:

• IP address
• Browser type and version
• Time zone and location
• Pages visited and referring URLs
• Cookies installed on your device

This information helps us improve our website performance and user experience.

b) Order & Account Information

When you make a purchase or register on our Site, we collect:

• Full Name
• Email Address
• Billing and Shipping Addresses
• Contact Number
• Payment Information (processed securely via third-party providers)

We refer to this collectively as "Personal Information."

We use your information for the following purposes:

• To process and fulfill orders, including shipping and invoicing
• To communicate order updates, offers, and support
• To screen transactions for potential fraud
• To improve website content and functionality through analytics
• To personalize your shopping experience
• To send promotional emails or SMS (with your consent)

We use "cookies," "pixels," and "log files" to:

• Remember your preferences (e.g., selected currency or items in cart)
• Analyze web traffic
• Understand how users interact with our website
• Offer relevant ads based on browsing behavior

You can choose to disable cookies through your browser settings. However, this may limit some features of the Site.

We do not sell or rent your personal data. However, we may share it with:

• Logistics providers (for order shipping)
• Payment gateways (for secure transactions)
• Analytics and marketing tools like Google Analytics or Meta/Facebook
• Government or legal authorities (if required by law)

Third-party platforms we use have their own privacy policies (e.g., Google Privacy, Meta Privacy).

If you are located outside India, please note that your information will be processed and stored in India or any other country where our service providers operate. By using our Site, you consent to this transfer.

We implement strong physical, electronic, and procedural safeguards to protect your data. Our site uses SSL encryption and secure payment gateways to ensure your transaction is safe.

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Opt-out of targeted advertising via:
  • Google Ads
  • Facebook Ads
  • Digital Advertising Alliance

To exercise your rights, email us at info@banarasisilkmahal.com.

We retain your order and contact information unless and until you request its deletion. This helps with repeat orders, returns, and tax or compliance purposes.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy statements before sharing any data.

We may update this Privacy Policy occasionally to reflect changes in legal, technical, or business practices. Any changes will be posted here with an updated revision date.

For any privacy-related concerns, data access, or requests:

Banarasi Silk Mahal Pvt. Ltd.
Email: support@banarasisilkmahal.com